Common Types of Claims

We've got your back

Navigating the aftermath of a disaster can be overwhelming, and understanding common claims is crucial to ensuring a smooth recovery process. At Fire-Fox, we are committed to assisting you every step of the way. Our team of experts is well-versed in handling various types of claims related to fire, flood, and other damages. From damage to personal belongings and structural repairs to content recovery, we provide comprehensive support and expert guidance to mitigate losses and restore your property, bringing peace of mind during challenging times.

  • Poor electrical installations
  • faulty white appliances
  • Overload plug points/ extension leads/ adaptors
  • Unattended irons
  • unattended open fires/ braais
  • Unattended candles
  • Stove top cooking accidents
  • Stove left on after cooking
  • Oven baking accidents
  • Industrial kitchen/ restaurant fires
  • Electrical appliance failures
  • power surge fires
  • Empty electrical insect repellents or deodorizers left in plug sockets
  • Faulty electronic equipment standby mode
  • Electric blankets
  • Embers from indoor fireplaces onto carpets & upholstery
  • Sparks from grinding/ welding onto flammable surfaces
  • Heat transfer from metal chimney flue to thatch roof/ Lapa / roof tiles
  • Heat transfer from light bulbs to light fittings/ lamp shades
  • Heat transfer from fireplace to roof trusses
  • Heat transfer from downlights/ transformers to affixed building materials
  • Science laboratory accidents
  • Malicious destruction
  • Heater near curtains/ bedding
  • Hair tongs, iron & dryers left on flammable surfaces
  • Flammable liquids
  • Faulty car wiring (while parked in garage
  • failed gas regulator or connections
  • Drying clothes on oil heaters & wall mounted heating panels
  • Domestic workshop accidents
  • Concentrated sun rays from glass/ mirror materials
  • Christmas lighting decorations
  • Blow torch accident
  • Burst geysers
  • Burst water pipes
  • Blocked drains/ sewer mains
  • Blocked storm water drain during downpour
  • Raptured water supply or failed connection
  • Leaking pipes
  • Pitted copper piping network in a structure
  • Overflowing baths/ basins/ sinks
  • Taps left open during municipal mains shut down
  • Ruptured municipal water main behind houses on steep slopes/ hill
  • Vandalism or copper theft in unattended dwellings
  • Excess water damage from fire department
  • Wind storms
  • rain storms
  • Mud slides during a downpour
  • Blocked municipal storm water drains during a down-pour
  • Mountain, veld & vegetation fires
  • Home invasions
  • Burglaries
  • Murder and/or suicide scene
  • Vandalism
  • Power surge damage
  • Impact/ collision/ transit damage
  • Storage damage
  • defective workmanship
  • Pet damage
  • Tenant damage

Our Testimonials

What people say about us

"Ethical, Efficient, and Approachable."

We have found Fire-Fox to be ethical, efficient, and approachable. They kept to promised contact times, dates & deadlines. They stayed in contact with us, the brokers, the client & the insurers at all times.


Pam Durrant

Phoenix Risk Solutions

"excellent follow-up and after-sales service."

I found Roy Botha and his team to be highly efficient whilst also providing excellent follow-up and after-sales service. I have no hesitation in recommending the services of Fire-Fox to anyone.

Anya Ponton

The WaterClub Association

"Without me having to lift a finger!"

I was staggered at how, from the beginning, you reassured & explained the entire process to me & then went back to our home & put everything back in its place without me even having to lift a finger!

aries recruitment

Annette Griffiths

Aries Recruitment